Chapter CEO honored for her years of service

Carol Rittenhouse, interim division vice president of the American Red Cross Division 6, thanked Pamela Jefsen for her 25 years of service with the American Red Cross by presenting her with a certificate and kind words.


Jefsen was appointed Chief Executive Officer of the Carolinas Chapter in April 2004. In 2009, when the Red Cross made changes in terms of chapter structure, she was appointed the Regional Executive Officer of the Carolina Piedmont Region, which encompasses 10 chapters over 14 counties in Southwestern North Carolina. Under her leadership, the Carolina Piedmont Region has been consolidating back-office procedures and sharing resources.

Beginning in 2000, she served as Chief Operating Officer for the American Red Cross, Greater Cleveland Chapter. There she was responsible for the planning and direction of all chapter services, finance, budgeting, and internal and external audits. She was also responsible for the chapter’s strategic planning and diversity initiatives.

After 11 years in advertising and fund-raising consulting, Ms. Jefsen joined the American Red Cross Pine Tree Chapter in Bangor, Maine, in 1985 as Chapter Manager. Under her leadership, the chapter’s budget grew from $65,000 to $1.6 million. She also served as Coordinating Chapter Manager for the Red Cross in the State of Maine, providing leadership and coordination to Maine chapters and serving as Vice-Chair of the State Service Council.

In 1997, Ms. Jefsen was recruited to participate in the first Red Cross Star Track program, developed to prepare Red Cross managers to lead the largest Red Cross chapters.  In 1999, she was asked to be a Star Track coach.  In 2003, she received the National Diversity Ambassador Award for her work in promoting diversity in the Greater Cleveland Chapter.

In 1996, Ms Jefsen was asked to be a part of the American Red Cross Quick Response Team for major national disasters.  She led fund-raising for national disasters in California, Louisiana, Pennsylvania, Maine, and Puerto Rico.  In 2004 with the new disaster system she was appointed Organizational Support Administrator serving in that capacity during the Florida Hurricanes of 2004 and Hurricane Katrina in 2005.

She has a special interest in International Red Cross services.  Ms. Jefsen was certified as an International Humanitarian Law instructor in 1993.  She participated in an International pairing project with Botswana, Africa, leading a delegation of Red Cross staff and volunteers to Botswana in 1991 to provide information and training.  She has been active in the American Red Cross Measles Initiative since 2001, observing campaigns in Ghana and Kenya and leading local fundraising efforts.

Ms. Jefsen graduated summa cum laude from the University of Maine with a Bachelors of Science degree and graduated high honors from Husson College with a Masters degree in Business and Public Administration.  She also attended the Red Cross Executive Institute at the Kennedy School of Government, Harvard University.


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